Data Collection

At rgpd@hostaltoloxsierradelasnieves.com, with Tax ID Number B21751672, we process your personal data responsibly. We act in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, also known as the GDPR. The purpose of this regulation is to protect the rights and freedoms of individuals regarding the processing of their data. It also ensures the free movement of information within the European Economic Area.

When you fill out a form or send us your personal data, we use it only to respond to your request. We may also process it to manage reservations or resolve questions, depending on the situation. This information is retained only for as long as necessary to fulfill these purposes. Unless you indicate otherwise, we will also keep it to comply with our legal obligations.

We do not share your data with third parties. The only exceptions are cases required by law or when necessary for the proper provision of our services.

You have the right to access your personal data at any time. You can also request its rectification or deletion, limit its processing, or exercise your right to object. In addition, you may request the portability of your data. These rights can be exercised free of charge by writing to us at rgpd@hostaltoloxsierradelasnieves.com or by post at: C/ Ánimas, 2, 29109 – Tolox (Málaga).

If you believe that your request has not been handled correctly, you may file a complaint. The competent authority is the Spanish Data Protection Agency, which can be contacted via its official website: www.aepd.es.

At SEMBARA HOTELS & APARTMENTS S.L., we take the privacy and security of your data very seriously. We are committed to processing it in a transparent and secure manner, always in accordance with the law.